Sometimes I get some real winners....
Customer: I'm taking a trip to Hawaii and I need to make sure I'm set-up correctly.
Me: starts to go over her nationwide plan
Customer interrupts: I don't think you get it.... I'm going to Hawaii.
Me: Explains Hawaii is covered under her plan.
Customer: I really don't think you understand. I am going to Hawaii.
Me: Detail again explaining Hawaii is covered under nationwide.
Customer: I don't think you get... I'm going to call back.
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