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Be nice to your Pharmacist and their Technicians



You never know when you are going to need them to fill your prescription for acetometaphin and hydrocodone (generic vicodin).


Before I continue, I'd like to thank Kitty, Bev, and Kevin for their kind words of encouragement. It's always comforting to hear that you are not alone and that this too shall pass.


But anyway back to the point I was trying to make; if you ever feel the need to go to your local pharmacy and yell at your pahrmacist or pharmacist technician, please reconsider. Not only is it rude and unnescessary, but nine times out of ten, no matter how much you want to protest this, you are wrong, and also, you may not realize this, but we hold your well being our hands.


To further illustrate my point I would like to present to you a couple of prime examples:


Example #1; "45 Minutes? What do you mean 45 minutes? How hard is it to count 30 pills?"


It's not hard at all to count 30 pills. Infact counting out 30 pills usually takes under 15 seconds. So then I am confused, why would it take 45 minutes to fill one perscription that should only take 15 seconds or less to count out? Well, one you just stood in line behind 8 people to hand me your perscription, which means there are 8 physical people in front of you. Add to that the perscriptions we have to take off of our voice mail, off of Dr. faxes, and off of the IVR and you very well could be 15 to 20 perscriptions back. Two, you've never been to said pharmacy before. We can't just schlep you your drugs and send you on your merry way. You need to be entered carefully into the system and your information needs to be verified. And lastly, three. It takes 15 seconds to count 30 pills and drop them into an 8.5 NSC Amber. However, it also takes 5 minutes or so for the pharmacist to physically enter your prescription into our computer system after your personal information has been entered. Add to that a minute or 2 for the label to print up. Another minute to label the perscription, label the hard copy of the perscription, put warning labels on the perscription, label your bag, and organize all the drug information for you. And then the minute or so minutes it takes a pharmacist to verify that we counted out the right drug for you. Add it all up and you get something like 8 minutes per perscription. 8 minutes for each of the customers in front of you bring the grand total to 64 minutes. Add 8 more minutes for each of the 11 people pulled off of the voice mail, faxes, and IVR. 88 More minutes. Grand total 152 minutes. Just a hair over an hour and a half. And you're complaining about 45? Count your blessings.


Example #2 "No, see I like to take one 2.5 mg in the morning and another one at night. Can't you just give me 60 2.5's instead of 30 5's?"


No, see I like to not loose my job. If you look carefully at the prescription that your doctor took the time to carefully write out for you, he prescribed for you, 1 5mg tablet, once a day. If you have issue with this, take it up with him or her. Our hands are tied. We do not write out your prescription, we fill it. Not only fill it, but do so as acurately as possible. You get what your doctor tells you to take. But you really really want to take 2 half doses. Buy a tablet splitter. But why can't you just get 60 2.5mg's? Fine. We would be happy to call your doctor for you, sit on hold for Lord knows how many psuedo Jazz tunes, to have your doctor say "Yeah, yeah, fine." and hang up on us, and then to have you ask us what the hell is taking so long and how waiting is ridiculous. So we get your new prescription and we go about transmitting it, only to find that your insurance will not cover 2 half doses a day. So, what have we learned accomplished today? Well we've learned you want to spend neither the 7.89 or the effort involved to buy your own tablet splitter and split your own tablets nor the two hundred some odd dollars you would pay out of pocket for you to have your 60 half doses. And accomplished, what have we accomplished. Well, you waited for an unnescessary half an hour, you backed up our customer lines so every other customer we have also had to wait an extra half hour, we got to call your doctor to change your prescription, got to talk to your insurance, twice, and got to call your doctor again to have your prescription switched back to the original 5mg dosage. Any thoughts on why we didn't smile when we told you to have a nice day?


That's all for tonight, as I am incredibly tired all of a sudden, but please stayed tuned for chapter 2 in which we will discuss "But it didn't cost this much last time!" and "But I'm completely out, and the rest of the can't you just let it slide blues."


Until then, be nice to your pharmacist and their techs.


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