Telecommunication Support Technicians, or Telecom Support Specialists, provide end users with technical support for radio, fiber, microwave, and other telecommunication equipment every day. They are the primary contacts for all types of telecom queries.
Their responsibilities include troubleshooting, maintenance, installation, and overall supervision of data and telecom equipment. It includes supporting telephony hardware and applications, such as analog, ISDN, and SIP, fax, security, modems, video conferencing units, and VoIP, among others. Moreover, they plan and implement all telecommunication network movement, additions, and overall changes.