Economic Realities....
This has been a difficult week for me. You may be hearing a lot about "the economic recovery", but private companies such as the one I work for are alwasy going to seek to cut costs where possible. Earlier this month I found that the department which I lead was merging with another. I was asked to lead the resultant department, but at the same time cut staffing numbers by 40%. Over the next month, as more "mini deptartments" also transfer to my control, I am being asked to make process improvements and service changes that will cut staffing levels by between 30% and 60% (higher is better for the bottom line).
Yesterday, I terminated the employment of 7 people - which is very much a first wave. One of the people I let go was a single mum. Granted, she was a professional woman, and received a significant redundency package based on time served and her current grade and salary - but with 3 children that money was not going to last long. Now, up until yesterday, I had gone through this process in a cold and calculated way, assessing performance against value, looking at key Performance Indicators to score every individual in the department.
This woman was the 6th person on my list, and I will be honest - I had gone about my task with good humour. I was not particularly affected by what I had to do - it was just part of my job. This woman however was very difficult. By that point, most people knew that if they were called in to my office, a fair number were going to be let go. 5 people had already cleared their desk, so this woman comes into my office literally shaking from fear and already in tears. I did what I was meant to do, explained why we need to make cuts, and then delivered the bad news - all the while with a hysterical woman crying her eyes out..
As I was escorting the woman from the building, she rounded on me in anger and asked "How the ?! do you sleep at night". My response was to open the door and ask her to walk through it.
Later on though it dawned on me that I had done this task far to easily. I prided myself before that although I have been promoted quite quickly to a reasonably senior position at a yong age - I ahve kept my human side. Yesterday proved me very wrong. How the Hell did I get to the point where I could make 5 poeople redundent without even batting an eyelid? Why did I not feel butterflies in my stomach? Where was my human sympathy? WHAT HAS HAPPENED TO MY HUMANITY?
I used to pride myself on being in touch with the feelings and opnion of my team. But now I refer to them dismissively as "staff" and think in terms of numbers, not names. I make harsh decisions based on budget and savings, and I cant remember once in the last 6 months where I have though about the human cost of those decisions.
This morning, I feel very much as if I've lost something of myself. In moving on and becoming more successful, I have forgotten a little bit where I came from. I have substituted my greatest strength - my human quality - for a harsh managerial persona that I really dont recognice - and as of this morning, its a persona that I dont like much either.
West
PS - Dont mistake this for me feeling sorry for myself. This is the only place where I can post a totally anonymous blog, and be totally honest with myself. So I apologise in advance for subjecting you all to my tales of woe
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