So. I work in Retail Loss Prevention, it is an amazing job, and I love it. I have been doing for almost 5 months now.
My biggest issue is my confidence. When I get a shoplifter and I go out to detain them I still shake quite a bit (though a lot less than my first one). My voice also cracks, and you can tell that I am nervous. This is my biggest obstacle and it could be my downfall. My boss's say that I am doing well, but I NEED to work on my confidence.
I also have confidence issues when I am calling someone for 'private business' matters. My voice is shaky and I stumble with my words a bit.
When I got my first lifter it was ridiculous. I got him into the office and I could hardly talk. I said things in the way wrong order. After we tell them that they are being detained for Retail Theft and that they can use the phone at any time, we are supposed to ask them if they have any more unpaid for merchandise on them and if they do then they should give it to us now because the officer will search them when they come. (We get the merchandise that we know they took when we stop them outside). I forgot to say this... but I did remember like 20 minutes into the whole thing... oops. When I asked the person for their ID and they took it out and handed it to me, it was crazy... My hand was shaking so bad. The guy probably thought I was a loser.
It has definatly gotten better. It was getting better with each stop, things are now said in the correct order, and all that, but I am still nervous and a little shaky.. and that probably has something to do with the adrenaline, but I still need to relax more. I am the one in charge and running the show. It probably gives the lifter more confidence when I am visually nervous.
I really need to try and boost my confidence. I think that it would make the stop go much more smoothly and it would probably make it more fun.
I hope that every one is doing well, I am.
Have a great evening!