It was him getting so choked up about what he couldn't say that got to me the worst. I kept thinking, "what happened to him that he can't STILL say, only write down on paper..." I don't know how it works, the fact that he seemed to have 100% of it written tells me that he knew he'd struggle to get through it with his emotions.
Not to sound weird or anything, but a man being emotional gets to me far worse than seeing another woman cry... Maybe because I'm used to the men around me withholding that side of them and not letting anyone see it. The fact that he couldn't to me, told me that what he is feeling is pretty overwhelming.