Well said, my friend.
It truly puzzles me when comments such as @Talo Segura's are made. Readers, of course, are entitled to their opinions, but when those comments reflect what seems to be a cursory glance at the chapter, they often come off as being nescient.
I've found that a lot of readers will read a chapter more than once, especially if it's a powerful or impactful one before they comment. Sometimes there is a lot of information to process.
This story is developing quite nicely. Because of the subject matter, there is no way it can be all sunshine and rainbows. It may not be possible for Matt or Andy to ever get there, but we need to keep ourselves open to the possibilities.