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...Aaaaand We're Back!


John Henry

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What a bloody nightmare!

I don't know where to begin!  How about my stupidity for failing to remember passwords?  No, I think I'll be railing on that for too long, so how about giving credit where credit is due: Cia.  They have been amazing throughout this whole process.  They've been very patient, understanding and helpful in ways have made this transition possible.

The second I realized that I only had access via my phone, I contacted them with the problem.  Not only did I forget the password to my email, I had failed to set up a backup or any security access to the account.  I know!  That's very stupid, especially for someone who is fully aware that they can't remember passwords.  However, given that my GA account was created comparatively recent, I was certain I knew the password; I didn't, apparently.  So, I wasn't able to change the email accounts because (for good reason) you need to enter your password to change it.  I think you can see where this is going.

For anyone who has followed me from the beginning, you know I struggled to understand certain policies and procedures that made no sense to me.  Behind the scenes, that struggle became a brief conflict with Cia through emails.  The conflict was brief, and ultimately unnecessary.  The details are not necessary, but I will say that I wasn't the nicest guy for my part in the issue.  With that said, despite said conflict, Cia went above and beyond this week!  A true legend!  They were able to handle my problem--I can't say "with ease," since I have no idea how any of it works--with kindness and professional-grade care.  My new email is now attacked to my old account, so I can get back to submitting chapters and blogs, without having to start all over again, which I was prepared to do.

I made a promise that I would not spam my thanks to Cia, but if you're reading this and like the story, perhaps sent them (and the rest of the staff) a quick thank you for all their hard work and effort, I'm sure they'd appreciate it.

As for myself, I just have edit the next chapter of the Thicker Than Water.  The next blog will be the continuation of the series.  To quote Michael Sheen, "We're back, Baby!"...maybe a little less angry.

See you in the next one.

John.

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It's great that they were able to help you. You need to remember that the site has admin for a reason, they are there to help authors and members so that we get help when problems or issues occur.

Look forward to the next chapter.

I hope you have saved or written your passwords down so you never have this issue again.

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41 minutes ago, chris191070 said:

It's great that they were able to help you. You need to remember that the site has admin for a reason, they are there to help authors and members so that we get help when problems or issues occur.

Look forward to the next chapter.

I hope you have saved or written your passwords down so you never have this issue again.

Yes, I know this password for certain, plus I have other means of gaining access this time.

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