This would be basic outsourcing. But Chase talked about OUR crew, so I'd assume he thinks they hire (they being the band) the roadies. As for Helen, as a manager, she could have a checklist of things to say when getting someone in. That was what I meant. All of the recruiting went down quickly, so I see how she could forget such things, but I remember getting into a band and once the audition was over, all the money/ administrative questions were studied carefully.
I agree that the outsourcing and the fee paid for a service are two different things.
What is plain unfair from the situations I know in the service industry is company A (a bank/ insurance company or other big organization used to paying huge fees) hires company B, which has a nice website selling its technical expertise. Company B has three salesmen who don't know anything about technical issues, but are good at selling.
They call company C, a small organization that can handle the technical issues but is short-staffed. Nevertheless, they have a number of self-employed partners. They call one of them, Bob. For a day's work, the big company A is invoiced