Yes, no joke, all true.
The problem was never paperwork as such, but the lacking support material. Most paperwork had to be created digitally, then printed out, signed (bey either the officer and/or a person concerned e.g. a witness) and then scanned back in (!). One night, I was the only guy in the station, doing my paperwork. The main printer was out of toner. I knew where the toner was kept (I am nosy), but that was locked (also for regular officers). So, trying to find another printer which were just numbered in active directory, not described where they were. So, I send a test page to one after another to find one that worked (of course it was the second to last one!!!). Just took an hour running around the station going to so about every office hub to find the printer in question. Then, I was able to sign my stuff... to just repeat the procedure to find a working scanner, going to each printer, scan something to send it to me where I had to type my bloody long police email address on these stupid small non-sensitve touch-screens.... half an hour later I was back at the desk, was able to complete the process just to print it all out as handover package (!). Problem was that it had to be stapled. The staplers in the office hub I was in where out of ammunition... *sigh*
I left a note for any subsequent officers telling them which devices worked that night. I was told it was much appreciated.