Spent two hours on the phone but got my satellite bill reduced from $132 to $109 after I said I was thinking of cancelling. They had informed me I needed to upgrade my receivers (which I already did a few years ago)... only one was supposed to be free and the others $150 each. I ended up getting two free, and was told to call back in 6 to 8 weeks and they might be able to get the other two free as well. I'm not paying for them, and if they stop working they will lose me as a customer. The rep said to tell them that in tech when I call back, and they will likely send 'replacements'. Oh, and I didn't lose a single channel from my subscription... the price reduction was for loyalty, and it's guaranteed for two years unless I cancel.