Well, I think that the first think to consider is that the mods and admins hear from a lot of different people about a lot of different situation a lot of the time. They are real people with their own lives, views, issues etc. They do their best but they're human.
It's hard when you are hurting and feel slighted and overlooked but sometimes that raw emotion steal perspective. Maybe you should give yourself a little distance and take the sting out of the situation then ask yourself exactly what it is that upset you... and I don't mean generalities like... they didn't believe... they didn;t listen... they didn;t care. I mean something FAR more specific. Dissect the situation, the facts, the issues and set them out logically
This is what the issues were
a
b
c
This is the point of view that was advanced
a
b
c
This is my point of view
a
b
c
This is what i don't agree with
a
b
c
This is what I want you to do
a
b
c
Be as impersonal as you can and as sensible as you can. Avoid saying things like ... you shouldn't have, you should, you must.
No one HAS to listen to you. No one HAS to believe you. No one HAS to care. If you want someone to listen then you have to be calm and clear and not press their own buttons. Starting off with accusations against them is not going to get you anywhere. You have to be CLEAR, CONCISE and and EMOTIONLESS and FACTUAL as possible.
If you really have a problem with this then go to someone neutiral that you trust, tell them the story and have then to help you work out your structure, then present it to the appropriate person and walk away leaving it with them to deal with.