So they just called to set up the appointment for the repair. They're coming out next week, but they only do service calls Mon-Fri during normal business hours, so 8:30-5:30. And I can't request after a certain time, I'm stuck with whatever they assign me She also said she could give me store credit as compensation for the tear in the couch Um... no. I said that wasn't acceptable and she said she'd talk to the manager and call me back. So as I was typing all this, she calls me back to say the manage won't authorize any type of refund, but I can still have the store credit. So I asked to speak to the manager directly and he'll call me tomorrow. This place is sorely lacking in customer service. Not offering any type of discount for damaged goods is absolutely not acceptable. And I'm sure as hell not shopping there again, so store credit is absolutely useless.