Story banner /photo.

[Aditus]

I have trouble to upload a story banner. Maybe it's the wrong size ? (720x90) I tried to find the right size, but seem to suffer from temporary blindness. Thank you.

[Cia]

"Trouble" can be a lot of things. Please be more specific. Did you get an error message? Is it too big, too small? 720x90 is the correct size for a story banner, but resolution can affect your image size depending on if you have 72 or 200, 300 dpi... 

[Aditus]

It doesn't show. I upload the file(jpeg or png) and nothing happens. It's less than 2MB When I use a smaller size (300x50) it appears, but it's blurry.

[Cia]

My guess would be that you need to compress the resolution, not change the size. Whatever program you use for editing, when you save the image, look for the 'image quality' option as you save. There's usually a way to save it as best quality, which is typically the default and largest file size, to the lowest quality. Lowering the quality will compress the image without changing the size. How much you need to do depends on size of your original image based on the ppi of the images you used and the size you need. 

 

For your GA banner, you need to ensure the file size is under 2 MB. 

 

Or, in case this is a bug or other issue, have you tried adding the banner via a different browser or device? 

[Aditus]

It's way under 2 MB 14 kB I believe. I'm going to try another browser. I used Chrome.  Thanks. 

[Aditus]

Problem kinda solved: The upload worked with Edge.

Thank you @Ciaand @Renee Stevens.

Edited February 5, 2019 by aditus

[Aditus]

Okay, it's gone again, when I use Chrome. I guess I don't need a banner for my stories after all.

Edited February 8, 2019 by aditus