I'm not sure what I thought when I saw the title, probably something like an inner struggle
I think plenty of people had received a pm from Cia at some point, they're polite and very professional as far as I know, still when you're new on GA, having a pm from Cia is like being asked to meet the principal.
Urgh, the image Mann pictured is constantly on my mind, I forgot what I wanted to say.
Long story short, it's a tough job to go through that waiting que and telling people to follow the rules without hurting their feeling. So thanks for all the hard work.
*disappears to google a riding crop *