My refrigerator has a reasonably small freezer drawer. I am a fairly old fashioned cook who likes to purchase and preserve foods in season so I went out back in 1982 and bought a chest freezer that served me well for 30 years. When it finally passed on it didn't owe me a penny and I replaced it with a new model.
That new freezer worked well until about a week after the warranty ran out. That is when the fun began.
I understand that the warranty having run out means I need to pay for all repairs. Not a problem really. The problem lies in that not a single refrigeration repair service in my area will work on this brand, including one that proudly advertises that they service all makes and models regardless of where it was purchased. It seems that the service people cannot get parts for this brand of freezer, the manufacturer wants to handle all repairs and replacements.
That lead to a call to the store I purchased the freezer at to get a number for the manufacturer. Several phone calls and internet searches later I finally get a lady on the phone who seems willing to schedule repairs for me.
The catch? She wants me to pay a $145 diagnostic fee, and SHIP THE FREEZER TO MICHIGAN! Yes, you read that correctly - they did not have anyone in the area (I live in NJ) who could work on the thing. If i wanted it repaired I need to crate the silly thing up and ship it to Michigan, where they will either repair the unit, or if it is beyond repair they will replace it with another refurbished unit. Shipping costs were my responsibility - IN BOTH DIRECTIONS.
The silly freezer only costs $300 brand new right now in the local home center! By the time I pay to have the thing crated up, shipped to Michigan, pay the $145 repair fee, and have it shipped back I could buy 3 or more of the damn things brand new!
I shall not repeat exactly what I said to the woman. Let's just say I was less than polite in informing them they were out if their minds and I would never purchase another one of their products again.
Tonight we are going freezer shopping again. This one will make a very nice home made smoker!