Jump to content
  • 1
Valkyrie

Newsletter

Question

I updated my settings when prompted a couple of weeks ago so I would continue to receive the newsletter.  I received it last week, but not today.  I saw a link to the newsletter posted on Facebook, so I'm assuming it was sent.  Is this a glitch or am I jumping the gun and it hasn't been sent yet?  

  • Like 2

Share this post


Link to post
Share on other sites

25 answers to this question

Recommended Posts

  • 0

Well, I didn't change anything in the way the newsletter was sent this week to the way it was sent last week in terms of our new subscriber list based on GDPR. And mailchimp shows that it was sent, but that you haven't opened or clicked it, of course. But you're not on the list of bounced emails either, so it went to your email. 

 

@Valkyrie @Headstall

 

If you're using Outlook to handle Hotmail, live, etc..., are you aware it has a 'gray mail' filter that categorizes mail that isn't exactly junk but isn't traditional email from senders on your contact list either? It's actually geared toward site/newsletter sign ups. But some people don't have the newsletter category visible in their inbox area, so they can't find the emails. You need to do a few things to check this. 

 

Step 1. Open Outlook (I use the online browser version, you can also use the app/desktop download)

Step 2. Go to the settings (cog wheel in upper right on online version)

Step 3. Click on the Options link. 

Step 4. Click on the 'Categories' link in the Layout area in the left sidebar. 

Step 5. Check if you're filtering newsletters without having the "Show in folder pane" box checked. If it's unchecked, then check that box. That should show the newsletter category in your folder area by the inbox, junk, etc... and anything that is automatically filtered as a newsletter will appear in that area. Or you can uncheck the filter box and have Outlook stop filtering emails it believes are newsletters. 

 

I've added a screenshot to show the areas I mean. 

Newsletter problem.jpg

 

  • Like 3

Share this post


Link to post
Share on other sites
  • 0

No it's sent. I got it one hour ago at 3 pm Danish time, which is 6 hours ahead of eastern US.

  • Like 3

Share this post


Link to post
Share on other sites
  • 0
32 minutes ago, Valkyrie said:

I updated my settings when prompted a couple of weeks ago so I would continue to receive the newsletter.  I received it last week, but not today.  I saw a link to the newsletter posted on Facebook, so I'm assuming it was sent.  Is this a glitch or am I jumping the gun and it hasn't been sent yet?  

Mine came through about an hour and a half ago....

  • Like 2

Share this post


Link to post
Share on other sites
  • 0

I got mine too

Share this post


Link to post
Share on other sites
  • 0

@Valkyrie I can confirm the newsletter went out to your email via Mailchimp but it shows no activity on your part for this week's newsletter, so you haven't opened or clicked it yet. Did you check your spam folder to see if it was filtered out this week? 

  • Like 1

Share this post


Link to post
Share on other sites
  • 0

@Headstall I can confirm it was sent out to you via Mailchimp as well. Have you checked your junk folder? 

  • Like 1

Share this post


Link to post
Share on other sites
  • 0
1 minute ago, Cia said:

@Headstall I can confirm it was sent out to you via Mailchimp as well. Have you checked your junk folder? 

Yes... I did that, and kept refreshing my email, before I posted. :) 

  • Like 1

Share this post


Link to post
Share on other sites
  • 0

Thanks, Cia. I did it... stopped filtering newsletters altogether. Nothing has shown up, but maybe next week's will now. :) 

  • Like 2

Share this post


Link to post
Share on other sites
  • 0

Upside, a link is always posted to our Facebook and Twitter feeds at the same time the newsletter is sent out via email, so you can follow us there and not miss out on this week's. 

  • Like 2

Share this post


Link to post
Share on other sites
  • 0

Thank you @Cia  I had checked my Junk Folder before posting and it wasn't there.  The newsletter option you outlined above was already checked.  I guess I'll chalk it up to a cyberspace glitch.  I did see the FB post, which is what made me realize I didn't have it in my email.  I appreciate you checking and giving me the info.  Fingers crossed it comes through next week. 

  • Like 2

Share this post


Link to post
Share on other sites
  • 0

If the newsletter doesn't appear in your inbox next week, please update this post and we'll look into it more. It definitely is something we want to make sure doesn't become an ongoing problem. 

  • Like 3

Share this post


Link to post
Share on other sites
  • 0
1 minute ago, Cia said:

If the newsletter doesn't appear in your inbox next week, please update this post and we'll look into it more. It definitely is something we want to make sure doesn't become an ongoing problem. 

Will do.  Thanks! 

  • Like 2

Share this post


Link to post
Share on other sites
  • 0

I can just add I didn't get any newsletter either. Checked the various tips in here, but nothing. I'll keep a look out for next week!

  • Like 2

Share this post


Link to post
Share on other sites
  • 0

Happy to report I received the newsletter today. So perhaps a one time bug? At least for me.

  • Like 4

Share this post


Link to post
Share on other sites
  • 0
2 minutes ago, Puppilull said:

Happy to report I received the newsletter today. So perhaps a one time bug? At least for me.

I received mine too, so hopefully it was just a temporary glitch.  

  • Like 3

Share this post


Link to post
Share on other sites
  • 0
36 minutes ago, Valkyrie said:

I received mine too, so hopefully it was just a temporary glitch.  

Got mine too. :D 

  • Like 3

Share this post


Link to post
Share on other sites
  • 0
Posted (edited)

I didn't get mine.  I checked my junk mail folder and deleted folder too.   I went to last weeks and attempted to re-subscribe but got an error message saying I was already subscribed....hmmm.  And yes I went into Outlook and checked the box for newsletters to show up and it still hasn't...

Edited by Daddydavek
  • Like 2

Share this post


Link to post
Share on other sites
  • 0

@Daddydavek You wouldn't have received the last 3 newsletters because you haven't updated your account to accept the new marketing permissions. You can't just go sign up again, you needed to use the GDPR specific notice emailed directly to you in May to update your subscriber settings. Or, if you just tried to use the regular link to sign up again and did the captcha and got the 'error, you're already subscribed' message, and read the whole thing, you would've seen that it should also have a link to your existing user settings that you could update. That then adds your email address to the updated segment of newsletter subscribers who have given us express permission to continue sending them post GDPR. Without you updating that information, your email isn't added to the segment of users who get the newsletter now. 

  • Like 2

Share this post


Link to post
Share on other sites
  • 0

Thanks Cia!  I did it and now I should get the next one....DDK

  • Like 3

Share this post


Link to post
Share on other sites
  • 0

@Cia  I didn't get the newsletter today.  I saw it on Facebook, but never received the email. 

  • Like 2

Share this post


Link to post
Share on other sites
  • 0
20 minutes ago, Valkyrie said:

@Cia  I didn't get the newsletter today.  I saw it on Facebook, but never received the email. 

Weird. I just went out and looked, and for some reason it did just go out to one segment of our mailing list instead of all 3. I just went out and resent it. It goes out in waves, but everyone should have it soon. Thanks for the heads up! 

  • Like 3

Share this post


Link to post
Share on other sites
  • 0
14 minutes ago, Cia said:

Weird. I just went out and looked, and for some reason it did just go out to one segment of our mailing list instead of all 3. I just went out and resent it. It goes out in waves, but everyone should have it soon. Thanks for the heads up! 

Got it now.  Thanks! :) 

  • Like 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

Our Privacy Policy can be found here. We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue..