She's quite right, you know, it should be ordinary not extraordinary. However, in the world as it is it;s truly extraordinary and the most extraordinary part of it is that the lady doesn't see how extraordinary it is.
Oh yeah, that lady is a great mother. What makes a great mother, after all? Isn't it someone who truly loves her children and gives them a safe and happy environment to grow into the person they are meant to be, not the person you want them to be?
One of the poignant thigs she says is
The ones from kids whose parents have evidently failed at the most important part of parenting: Actually loving their kid
That's the key I think. If we love our children we love them unconditionally no matter what or who they are.