For the most part CSR's are in my opinion the most patient people i have ever dealt with. Being the office manager for a large (50 horse) boarding facility, customer service is by far the largest part of my job, so I make it a point to be pleasant when I call for help. But there are idiots on both sides of the fence. I do not interupt a riding lesson to answer the phone, i let it go to voice mail and call back. When I got a very nasty message saying the woman had called four times and not recieved a call back, a little digging in my phone showed all four calls were in a twenty minute time frame, the first left only a phone number but no name, the next two no message at all, and the last was the nasty complaint. On the other side of the coin, I once called my mortage company looking to increase the amount going to the tax escrow account so i would not be hit with a shortage every year. The CSR could not understand why I wanted to do this, and kept saying it could not be done because "Well, ma'am, we just don't know what your tax bills are going to do." Really?!?! Have any of you had your taxes go down enough to make a difference in your mortage payments?
I always do the automated poll at the end, good or bad service, although I did once leave the comment that they really goofed when they hired this idiot as a CSR.