The Drop in Centre

[Reader1810]

1 hour ago, kbois said:

I'd be in the back of an ambulance and hospital bound in less than two seconds. 

I’m not sure, I’d even make it a full second…

[Mikiesboy]

 

Here's a happiness tip:

Here’s a beautiful quote by Anne Lamott:

“Not forgiving is like drinking rat poison and then waiting for the rat to die.”

[Mikiesboy]

I'd likely be fired ..lol 

[kbois]

@chris191070 

Sending heartfelt condolences to you and your fellow countrymen. Queen Elizabeth was a true legend and had an amazing reign. 🖤

Edited September 8, 2022 by kbois

[Mikiesboy]

1 hour ago, kbois said:

@chris191070 

Sending heartfelt condolences to you and your fellow countrymen. Queen Elizabeth was a true legend and had an amazing reign. 🖤

She was ours too.  It's a sad day. 

[Mikiesboy]

Going to the shrink ... it's been a rough few days but i have not been pulled into the rabbit hole. i do however have the headache from hell ... this too shall pass. 

Here's a thought, albeit not my own..

[Reader1810]

@Mikiesboy 

I hope your appt. went well for you this morning. xoxo.

Edited September 9, 2022 by Reader1810

[Mikiesboy]

30 minutes ago, Reader1810 said:

@Mikiesboy 

I hope your appt. went well for you this morning. xoxo.

Thank you. i'll always be my mental self ... however i had news at work that could have had me leaving because i cannot do what they said they wanted.  i've been upset for days.. Michael started back to school this week and i'm still the sole provider atm.  Needless to say i was freaking out because if i cannot do the job, why should they keep me?  Michael said, we have savings and if worse came to worse we could move into my parents giant house, He'd rather not have to do that but, it's an option.

I worried for several days and finally said.. i can't keep doing this. So, i emailed my snr mgr and my manager and said. i just cannot do what you've mentioned we'll be doing. i said i really like my job and i want to stay, is there some kind of compromise? i sent that yesterday morning. i worked yesterday even though i've not slept well for days.  Yesterday afternoon i had a coaching session with my manager. He said, got your email.  He said, are you all right?  I said, i'm fine as i am but i cannot do that. i cannot chat with two customers at the same time. i cannot multitask.. some can, i cannot.  He said, you know I wish you'd just said so. He said, we understand and we need people like you who always perform well, who care about their team and customers, who have experience. Please don't worry. And if you are, please tell me.  He said, we are looking at ways to meet demand, so we're changing some shifts, trying to make adjustments... dual chats is an option but we can work things out with people who can't meet that particular challenge. You can stay on email and chat, people doing dual chats can do that only.. there's options.

So, the doc was rather happy than instead of just collapsing in a large, mushy wet depressed heap, i talked to Michael about it and also talked to my boss. He said you were brave and proactive and you stopped a full on episode. He said it wont always work, but it did this time.

i feel much better today, just a bit tired and headachey.  Maybe a nap...  

[Kitt]

39 minutes ago, Mikiesboy said:

Maybe a nap..

Naps always help!

You managed a tough situation well! 

[Reader1810]

29 minutes ago, Mikiesboy said:

i cannot chat with two customers at the same time. i cannot multitask..

I don’t call that multitasking, I call that plain nuts and really disrespectful to the bank’s customers concerns and their time. 

I don’t think anyone can competently divide their attention between more than one customer, who more than likely are calling about different issues. 

I know from past comments and discussions, you are very good at what you do, tim. And, you take care to treat your customers really well.

I’m glad your manager listens, and appears to respond well to what you have to say about how you want/need to do your job.

PS: As a bank customer, or a customer of anything for that matter, I’d rather stay on hold and wait my turn than to have my call suffer from a back and forth interruption. 

Just my two cents, mind you. 

[Kitt]

3 minutes ago, Reader1810 said:

I don’t call that multitasking, I call that plain nuts and really disrespectful to the bank’s customers concerns and their time. 

I don’t think anyone can competently divide their attention between more than one customer, who more than likely are calling about different issues. 

I know from past comments and discussions, you are very good at what you do, tim. And, you take care to treat your customers really well.

I’m glad your manager listens, and appears to respond well to what you have to say about how you want/need to do your job.

PS: As a bank customer, or a customer of anything for that matter, I’d rather stay on hold and wait my turn than to have my call suffer from a back and forth interruption. 

Just my two cents, mind you. 

If I were to find my CSR was trying to talk with another customer at the same time s/he was supposedly handling my issue, I would come to the conclusion my business is not important enough to them and would change banks. I understand finding ways to get more done for less money, but customer service is not the place for a bank to cut corners.

[Mikiesboy]

2 minutes ago, Reader1810 said:

I don’t call that multitasking, I call that plain nuts and really disrespectful to the bank’s customers concerns and their time. 

I don’t think anyone can competently divide their attention between more than one customer, who more than likely are calling about different issues. 

I know from past comments and discussions, you are very good at what you do, tim. And, you take care to treat your customers really well.

I’m glad your manager listens, and appears to respond well to what you have to say about how you want/need to do your job.

PS: As a bank customer, or a customer of anything for that matter, I’d rather stay on hold and wait my turn than to have my call suffer from a back and forth interruption. 

Just my two cents, mind you. 

i agree.. it is nuts. it's counterproductive.  yes, you have got that 2nd customer off the waiting list, but now they have to wait while the rep helps the other person, tries to come back and remember what you are looking for .. to me it's a recipe for disaster.  We use Microsoft Teams at work, to chat with colleagues and i don't know how many have posted things and then said... ooops wrong chat.  That's bad enough but it will happen with customers... and that could lead to some very bad errors and issues.

i've tried  to do two at once and if i had to do it permanently, i'd be off on stress leave or have a stroke or something. it's awful. and i just will not do it.  it would be the end of me. And i will not put myself in harm's way for my job.

So, i'm very glad it ended like it did.

 

[Mikiesboy]

Just now, Kitt said:

If I were to find my CSR was trying to talk with another customer at the same time s/he was supposedly handling my issue, I would come to the conclusion my business is not important enough to them and would change banks. I understand finding ways to get more done for less money, but customer service is not the place for a bank to cut corners.

very true, i agree.  some people seem to be able to do it easily.. some are .. but yeah, no. 

They just launched a new mobile platform to a percentage of customers.. it is sooo busy i mean insane.  I do back to back chats all day.. ... the other day we did 680 chats our hours are 8am to 11pm ... but there's not enough of us atm ... so a large portion are not getting through to a rep.  They are looking at the busiest times.. offer 4 day weeks if you work friday, saturday sunday and monday  from 8am to 6:30pm  .. not sure about that one myself. There are still 50 old chat reps not trained on the new platform.. because the old one still needs support. Then there is email.  Lots and lots of work.. and we need more staff, need train the others and need to decide what will happen on our .com pages... lots of things to figure out.

[Reader1810]

30 minutes ago, Kitt said:

If I were to find my CSR was trying to talk with another customer at the same time s/he was supposedly handling my issue, I would come to the conclusion my business is not important enough to them and would change banks. I understand finding ways to get more done for less money, but customer service is not the place for a bank to cut corners.

Agree 100%

[kbois]

1 hour ago, Mikiesboy said:

Thank you. i'll always be my mental self ... however i had news at work that could have had me leaving because i cannot do what they said they wanted.  i've been upset for days.. Michael started back to school this week and i'm still the sole provider atm.  Needless to say i was freaking out because if i cannot do the job, why should they keep me?  Michael said, we have savings and if worse came to worse we could move into my parents giant house, He'd rather not have to do that but, it's an option.

I worried for several days and finally said.. i can't keep doing this. So, i emailed my snr mgr and my manager and said. i just cannot do what you've mentioned we'll be doing. i said i really like my job and i want to stay, is there some kind of compromise? i sent that yesterday morning. i worked yesterday even though i've not slept well for days.  Yesterday afternoon i had a coaching session with my manager. He said, got your email.  He said, are you all right?  I said, i'm fine as i am but i cannot do that. i cannot chat with two customers at the same time. i cannot multitask.. some can, i cannot.  He said, you know I wish you'd just said so. He said, we understand and we need people like you who always perform well, who care about their team and customers, who have experience. Please don't worry. And if you are, please tell me.  He said, we are looking at ways to meet demand, so we're changing some shifts, trying to make adjustments... dual chats is an option but we can work things out with people who can't meet that particular challenge. You can stay on email and chat, people doing dual chats can do that only.. there's options.

So, the doc was rather happy than instead of just collapsing in a large, mushy wet depressed heap, i talked to Michael about it and also talked to my boss. He said you were brave and proactive and you stopped a full on episode. He said it wont always work, but it did this time.

i feel much better today, just a bit tired and headachey.  Maybe a nap...  

I'm proud of you tim and how you handled the situation. You should be proud of yourself. 

I should have taken a page from your book last night. Hubs and I got into a fight over something stupid. I ended up so upset I was shaking. Normally I break down into tears, but currently that response mechanism is broken. I haven't shed a tear over losing my mom and I miss her a lot. I know it'll come eventually. I should have stepped back and tried to diffuse the situation, but I didn't. We're okay now. I had to explain how stressed I've been over the past two weeks, watching Mom die, having my boss in the office all last week, dealing with the tornado at work, and on top of that our son has been dealing with his own mental health crisis after a friend died suddenly. It's a little bit much. 

I have 4.5 more work days to get through. Next Friday we fly to Vancouver to start our vacation. I'm really looking forward to it. 

So enjoy the rest of your weekend and I hope everyone has a good night. 

[Mikiesboy]

4 minutes ago, kbois said:

I'm proud of you tim and how you handled the situation. You should be proud of yourself. 

I should have taken a page from your book last night. Hubs and I got into a fight over something stupid. I ended up so upset I was shaking. Normally I break down into tears, but currently that response mechanism is broken. I haven't shed a tear over losing my mom and I miss her a lot. I know it'll come eventually. I should have stepped back and tried to diffuse the situation, but I didn't. We're okay now. I had to explain how stressed I've been over the past two weeks, watching Mom die, having my boss in the office all last week, dealing with the tornado at work, and on top of that our son has been dealing with his own mental health crisis after a friend died suddenly. It's a little bit much. 

I have 4.5 more work days to get through. Next Friday we fly to Vancouver to start our vacation. I'm really looking forward to it. 

So enjoy the rest of your weekend and I hope everyone has a good night. 

you've had no time to mourn ..  you will though.. i hope you enjoy Vancouver .. i've never been there, i'd like to go

[Mikiesboy]

Here's a story    https://www.cbc.ca/news/canada/british-columbia/francis-wharton-killed-deer-dentures-teeth-1.3211739

[kbois]

30 minutes ago, Mikiesboy said:

you've had no time to mourn ..  you will though.. i hope you enjoy Vancouver .. i've never been there, i'd like to go

I'm sure grief will hit me like a bullet train one of these days. 

My only venture out to the West coast was to Los Angeles when I was in college. I've been up and down the East coast and visited Europe, so this will be a new adventure. I'm really looking forward to it. 

[MichaelS36]

19 hours ago, Mikiesboy said:

I worried for several days and finally said.. i can't keep doing this. So

you choosing to accept help, to talk about the issue is what helped you. @kbois is right, you should be proud of yourself. I know all of this is miles out of your comfort zone but you did all the right things to stop your worry. 

Even if it had be decided you couldn't carry on at work, it needed to be addressed. Work is important, but the price should not be your peace of mind and health. 

Once I'm finished school, I will have a job that can support us. Then you'll have options; retire, work part time and/or volunteer somewhere. It will be your choice.

Until then, know you are loved and I support you and your choices. Talk to me, talk to your boss. Don't wait. Trust that I am here to help and bear part of your burdens. 

[Mikiesboy]

Pretty good week.  Dealt fairly easily with idiot customers that usually leave me unnerved and upset. I truly wonder what they are really like.

Come on chat and are arrogant and rude. One saying, I like the old app better. What are you going to do about it?

Seriously, a level four CSR can switch the app for millions of customers because you don't like it? Does being rude to people make you feel like a big important man?

After several minutes of his threats about leaving the bank and his misery, I finally said: Thank you for your comments. I'll pass along your feed back. Thanks for chatting today.  Then I just closed the chat.  Idiot. I sent the feedback in.

But it was still a good week in spite of a couple of these jerks. One colleague said to me that, you know you're going to be rated poor no matter what you do, with these idiots. Just get off that chat asap and go help someone who needs it.  It's good advice.

 

[Kitt]

First leg of a long weekend done. 200 mile round trip to bring a pony to her new home. 

[kbois]

@Mikiesboy FYI Tim Hortons coffee has now become my second favorite coffee. I'll be going home with a big can of grounds. Lol. (Plus a bag that we used half of)

We're done with Vancouver today and off on our cruise. I'd love to come back here.  A day and a half wasn't enough. 

Hope everyone has a good week! I'll see ya when I get back!

[Mikiesboy]

3 hours ago, kbois said:

@Mikiesboy FYI Tim Hortons coffee has now become my second favorite coffee. I'll be going home with a big can of grounds. Lol. (Plus a bag that we used half of)

We're done with Vancouver today and off on our cruise. I'd love to come back here.  A day and a half wasn't enough. 

Hope everyone has a good week! I'll see ya when I get back!

oh my, i can only imagine what you've been drinking... tim hortons coffee is so not good anymore.  i used to like it but i stopped drinking it years ago.

Glad you enjoyed Vancouver tho   

[Starrynight22]

On 9/18/2022 at 5:47 PM, Mikiesboy said:

oh my, i can only imagine what you've been drinking... tim hortons coffee is so not good anymore.  i used to like it but i stopped drinking it years ago.

Glad you enjoyed Vancouver tho   

I've never had tim Hortons.....I think I'm too far south. To my in knowledge there aren't any here.... Further north in Ohio I think has them though 

[chris191070]

9 hours ago, Starrynight22 said:

I've never had tim Hortons.....I think I'm too far south. To my in knowledge there aren't any here.... Further north in Ohio I think has them though 

We have Tim Hortons, appearing here in the UK. I've never been in one yet.