I'm Just A Stuff

[Dabeagle]

So last year Amazon had this lightning deal, back in November, for a smartwatch. Now this thing wasn't high end - 90.00 new, but on special for just 25. So I thought, what the hell? I ordered it. It claimed to connect to android (it didn't) it's features didn't work. The instructions were in some broken, pig-English and would have been funny had they not been so frustrating. In fact, all I really had...was a watch. It told decent time and looks fancier than it is - in fact, that's the only reason I didn't return it. I did, however, leave a negative review on the item. Then, I checked out the other reviews (I know, should have done that first) and discovered that a very high number of five star reviews were from people who'd been given the watch as a freebie in exchange for a review (and a statement that even though they got the watch free, you should totally trust them. Or something.) I figure I'll give it to my kid at some point.

I didn't think much about it until I got this in my email today. I didn't think you folks would believe me if you didn't read it yourself. I hope you find it as amusing as I did - do you have any funny customer service experiences?

Hello customer,

Thanks for the order very much!

We see you bought a headset from us and meet some problems. It is very sorry for inconvenience you.

Please kindly note that before you leaving a critical review, please contact us to let's solve the problems firstly. I am very sorry to see that you leave us a bad review.

We are always want to do a great service to customer and do long-tern business on Amazon.
Also, we have arranged the full refund to you, dear friend, I’m just a stuff, we will be deeply appreciated if you can help to delete the bad review and reply me your idea because customer's satisfaction is our first principal. You satisfaction and kind understanding would be a great encouragement for us.

I can totally understand you as I am a consumer in our daily life. In order to avoid the possible problems to you customers, we are striving to improve ourselves in terms of service, quality, sourcing, etc.

Also due to the New Year is coming, we will have a holiday, please understand us if we can’t reply on time, dear friend.

Please let us know if you have any further questions or concerns. We'll be more than glad to assist you.

Have an Excellent day

Catherine
EasySMX Customer Service

[Valkyrie]

  :rofl:  "I'm just a stuff"...      Well, we know their money isn't going to customer service reps fluent in English. lol   

 

I don't have a story like that, but I do have one about a food order I placed.  It was a pizza place out in your neck of the woods, Beagle. lol  I ordered a party-size pizza, half pepperoni and half cheese along with a salad and some pop.  We had people present at our meeting who did not eat pork, so we needed the cheese only portion.  Well, when I got the order, the entire pizza was covered in pepperoni.  So I called and told them their error and stated we needed a cheese pizza delivered because we had people who could not eat the pepperoni.  The girl I talked to huffed and then told me to hold on.  Then she comes back on the line and says "Well that's how they made it. Are you sure it has pepperoni on the whole thing?"       I told her I knew the difference between plain cheese and pepperoni pizza and the entire thing had pepperoni on it.  OMG  They finally delivered the plain pizza, but were NOT nice about it.  No offer of a refund, no apology or anything. The manager didn't even seem to care, so we found another place to order from in the future. 

[skinnydragon]

Catherine?????  

[Cia]

I'm known for being a terror to customer service agencies everywhere. In my house, though, we don't calling it bitching or even complaining... nope, it's constructive hostile negotiations. I usually end up with what I want in the end, if not more. LOL

 

 

Catherine?????  

 

That's what I picked up on immediately too. Suuuuure, your name's Catherine.

[Bill W]

She writes like the mother of a friend I had in high school.  She grew up in Korea and obviously didn't pick English easily.  It also reminded me of a few frustrating phone calls to customer service about Windows in the past, since I couldn't understand a damn thing the person was saying.  Fortunately, at least you could get the gist of what Catherine was saying - we'll do anything for you to get rid of that bad review before it affects our Christmas business. lol 

[JamesSavik]

Engrish is a difficult language.  

 

[LeonMichaels]

... it's constructive hostile negotiations.

 

That's awesome 

 

Anyway, this reads like a bad case of Google translate to me. It's really almost a shame those translating engines are slowly getting better.

[Slytherin]

   So funny !   I hope you didn't delete your review !

[W_L]

Lol,

 

You are more than just stuff, my fellow canine avatar

[JamesSavik]

just a stiff is more like it

[Dabeagle]

   So funny !   I hope you didn't delete your review !

I saw no evidence of a refund, but regardless, my review was honest so I did not.

just a stiff is more like it

James! Who knew you could be so forward?